Our impact

On any given day, Cranford Hospice touches the lives of over 200 Hawke’s Bay husbands and wives, sons and daughters, friends, whānau, neighbours and colleagues.

At a glance in a year

Last year alone, nearly 24,000 personal contacts were made to 853 patients or their healthcare provider either by phone, in the home, or in our inpatient unit.

  • 1 in 4 patients were under 65 years of age
  • 18% identified as Māori
  • 33% had a non-cancer diagnosis
  • 7.5 days is the average stay in the inpatient unit
  • 28 Aged Residential Care facilities were supported to deliver palliative care

Cranford Hospice is committed to providing excellent clinical care. We regularly engage with patients, family and whānau members to provide feedback on their experience at Cranford Hospice. This gives us an intimate picture of the patient and family’s experiences, offers us areas to celebrate and areas to work on.

We also work on quality improvement projects with some of our partners, to make improvements where need to, ensuring an excellent care experience.

Click here to read our 2017/18 Annual Report

Testimonials

Kevin

I couldn’t do without Cranford, because they are guiding me through the process and they have explained what will happen to me in the future. This has put my mind at rest. No matter what path my illness will take I am confident about the care that I’m going to receive, either at the hospice or somewhere else.

Kevin

Dene

When it boils down to it, it’s not knowing that’s scary. But the beauty of Cranford is knowing that with their help, you can spend time on what’s important to you. For me that’s getting up, getting out of the house, going to work and spending time with my whānau.

Dene

Kathy, Cranford Hospice Social Worker

We can’t change the outcome, but we can change the journey.  We work towards limiting the bad and enhancing the good.  And we try very hard to help people achieve their goals, especially regarding where they want to die.

Kathy, Cranford Hospice Social Worker

Cath

When we had to start calling Cranford for help it was like welcoming family. And that’s what it was 100% of the way through, everyone was like family.

Cath