On any given day, Cranford Hospice touches the lives of over 200 Hawke’s Bay husbands and wives, sons and daughters, friends, whānau, neighbours and colleagues.
At a glance in a year
With the support from our community, this year alone our team made 34,000 contacts with 1,000 people living with palliative care needs across the Hawke’s Bay region – either in their home, on the phone, or in our inpatient unit. The youngest person we are supporting is only 1 year old, with the oldest being 100 years old. During this financial year, contacts increased by 18% and accepted referrals increased by 30% on the previous financial year.
A review of our Counselling Service clients showed that children who have a parent dying or has died represented 43% of counselling clients. In some cases, these families are not only having to cope with the palliative needs of their loved one, but also having to manage complex issues amongst children, parents and spouses. The mental health and wellbeing of patients and their family can be complex, and I want to take this time to acknowledge the skills and commitment from our Family Support Team who are currently working through innovative solutions to meet these needs.
This activity is a remarkable increase in the demand for palliative care services. With an ageing population comes a range of complexities when it comes to living with a life-limiting condition. A person’s palliative care journey may be over several years and the need for specialist palliative care may be episodic. Our hospice services must continuously evolve to ensure that we are best positioned to meet this demand, and securing the resources required to do so remains an ongoing and sizeable challenge for Cranford Hospice.
September 2019 was a significant month for Cranford Hospice as the organisation was externally audited to the NZS 8134:2008 Health and Disability Services Standard.
The audit report identified that the quality and risk management system continues to be a strength. There were no areas identified as requiring improvement, two areas were rated at the highest level, and patients and family members expressed a high level of satisfaction with the services provided. This was very pleasing feedback for the team that has worked diligently to ensure that quality and risk are embedded.
Please read our latest Annual Report to read more about our impact.