We are committed to providing exceptional specialist palliative care to all patients and whānau that is holistic, compassionate and collaborative. We value your feedback on all aspects of our service and our people whether it is a compliment or a complaint.
Ways to provide feedback
- Complete the online form at the bottom of this page.
- Speak directly to any staff member at Cranford Hospice.
- Write a letter and mail to Cranford Hospice, 300 Knight Street, Hastings 4122.
- Send an email to re*******@cr*************.nz, Attention: Quality Coordinator.
The process
In the case of a complaint, it will be acknowledged in writing within five working days of us receiving it, unless resolved within that time, and then we will report back to you at regular interviews until the complaint is resolved.
If you would like support in providing feedback in relation to a concern or complaint, please contact The Nationwide Health and Disability Advocacy Service or the Health and Disability Commissioner.
Nationwide Health and Disability Advocacy Service
0800 555 050
1 Milton Road, Napier
PO Box 819, Napier 4140
Health and Disability Commissioner
0800 112 233
PO Box 1791, Auckland 1140
