Feedback
Kōrero mai
We are dedicated to delivering the very best specialist palliative care to all patients and whānau, with a focus on providing holistic, compassionate and collaborative care. It is important to us that we continually strive to improve the care and support we provide.
Tell us what you think
We value your feedback on all aspects of our service and our people, whether it is a compliment or a complaint. All feedback is treated in the strictest confidence.
Our patients are protected by the Code of Rights, learn more about patient rights.
How you can provide feedback
- Online, complete our service user form.
- email feedback@cranfordhospice.org.nz, Attention: Quality Co-ordinator.
- Letter, Attention: Quality Co-ordinator, 300 Knight Street, Hastings 4122.
- Speak directly to any team member at Cranford Hospice.
The process
If you have a complaint, it will be acknowledged in writing within five working days of us receiving it, unless resolved within that time, and then we will report back to you at regular intervals until the complaint is resolved.
If you would like support providing feedback in relation to a concern or complaint, please contact The Nationwide Health and Disability Advocacy Service or the Health and Disability Commissioner.
Nationwide Health and Disability Advocacy Service
0800 555 050
Health and Disability Commissioner
0800 112 233
