Important Notice 3 December 2021: Alert Level Orange

Important Notice 3 December 2021: Alert Level Orange

As Hawke’s Bay transitions to the COVID-19 Protection Framework (Traffic Light System), Cranford Hospice is here to care for you and your loved ones.

We are working round-the-clock to deliver care to more than 200 patients and their whānau in their homes. Our team are experienced at providing this care in the community, as on a ‘normal’ day before COVID-19, most people wanted to be supported at home.

We are still here to support you

Moving to the next phase of managing COVID-19 in our community may be quite stressful for some of us. Please do keep talking to your friends, family and whānau to stay connected. We appreciate that this may be a challenging time for many of us, so please remember to be kind to yourself and others.

Our team will continue to provide the best possible palliative care to you.  If you have any questions or concerns, please phone us on 06-878-7047 – our nurses are still available 24/7.


In summary this notice covers the following points:

  • Changes in response to the Traffic Light System
  • The Inpatient Unit safety measures
  • Visiting guidelines for the Inpatient Unit

Changes in response to the Traffic Light System

From Wednesday, 1st December 2021, we will be actively screening everyone who visits Cranford Hospice or comes into contact with our staff in the community.

There may be restrictions on entry to ensure the health and safety of our patients and their whānau. Staff will explain the COVID-19 screening criteria which may include things such as vaccination status, exposure to locations of interest and/or suspected cases, or active cold and flu symptoms.

Please actively share the following information with your family and whānau and any potential visitors.


The Inpatient Unit safety measures

Cranford Hospice uses a range of measures to keep our patients, their whānau and our team safe. All staff working on the premises of Cranford Hospice are required to be vaccinated in line with current legislation. We also use a range of public health measures such as 1 metre physical distancing, mask wearing and assessment tools to minimise risk for COVID –19.  These measures are a requirement on entry and must be adhered to.


Visiting guidelines for the Inpatient Unit

These measures are in place to help support the people who are staying in the Cranford Hospice Inpatient Unit, their family and whanau, and also staff.

  • Unrestricted visiting hours
  • A maximum of 4 visitors per patient are permitted at one time.
  • You will be screened before entering using the COVID-19 Screening Assessment. This may result in a short delay and, dependent upon the level of risk assessed, there might be restrictions to entry. Seating is provided on the verandah.
  • Entry for children under 12 will be considered by negotiation with the Nurse Manager in advance of arrival.
  • You must sign the visitor declaration register on entering the Inpatient Unit. It is your responsibility to help contact tracing by using the Ministry of Health QR Code displayed at the entrance or manually sign in using the Tracing Book Register.
  • Physical distancing must be adhered to with people keeping 1 metre apart. Mask wearing is mandatory.

Any questions, please talk to the Nurse Manager (Sharyn Flynn), Clinical Services Director (Penny O’Connor) or Medical Director (Martyn Horsfall).

More information


I acknowledge that receiving palliative care on a ‘normal’ day has challenges.  These challenges are likely to feel bigger now with a change in levels that are required to keep us safe during COVID-19.

Please keep talking to family and friends to stay connected, and if you need to speak with one of my team, then phone 06-878-7047.

There is more information about support services available here 

Please take care of yourself and your family and whānau and stay safe!

I will continue to keep you updated. In the meantime, if you have any questions, please contact me. My email is


Ngā mihi nui,

Penny O’Connor

COVID-19 Response Coordinator
Cranford Hospice