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Important Notice 12 August 2020: Alert Level 2

Official COVID19 website

Important Notice 12 August 2020: Alert Level 2

At all COVID-19 Alert Levels, Cranford Hospice is here to care for you and your loved ones.

We are working round-the-clock to deliver care to more than 150 patients and their whānau in their homes. Our team are experienced at providing this care in the community, as on a ‘normal’ day before COVID-19, most people wanted to be supported at home.

Our 24/7 phone line – which is available for advice and support – is busier than ever. Calls are from patients, families, and other health professionals such as GPs, District Nurses, Aged Residential Care facilities, and hospital staff. Please make sure you phone 06-878-7047 if you need advice or support.

With Hawke’s Bay returning to Alert Level 2, it is important for to let us to let our community know what the changes are in response to COVID-19.

The inpatient unit safety measures

Four dedicated rooms are available to accept patients. To keep us all safe, new measures will be put in place. These include:

  • Visiting hours are from 1pm to 6pm, with a limit of 2 people visiting a patient at a time. All visitors must sign a health declaration before entering the inpatient unit.
  • No children under the age of 10 can visit. Special circumstances will be considered. Family have been asked to speak with a nurse, who will then need to seek permission from the Medical Director or the IPU Clinical Coordinator.
  • 1 visitor can stay overnight with a patient, or 2 people if the patient is in last days of life. Overnight visitors will either stay in the same room as the patient or in the room beside the patient room and must use the joint ensuite bathroom facilities. These visitors are also not counted as part of the day visitor number of 2.
  • Physical distancing must be adhered to. People must keep 1 metre apart from people who are not in the same extended bubble. Outside the building, 2 metres physical distancing is required. If this is not possible, it is recommended to wear a mask.
  • All communal areas are currently closed. Bookings will be available for patients to spend time in the garden if desired.
  • Community patients should be seen at home where necessary by medical, nursing and the Family Support Team. Community patients will not be seen on site for OPA/Counselling etc. at Alert Level 2.

PPE – Personal Protective Equipment – what to expect

To keep patients, families and staff safe, PPE will be worn when there is any close contact by our care team. Please do not be alarmed if you see one of our team wearing their mask and other PPE equipment.

This means our care team (including our nurses, health care assistants and doctors) will wear gloves, gown and a mask when:

  • They are helping patients with personal care or moving about.
  • Visiting with a patient for any length of time in close contact.
  • It is clinically appropriate to wear PPE.

If there is no physical contact and there is a 1 metre distancing, PPE will not be used.

Guidance around face-to-face visiting & more information

For Alert Level 2, face-to-face visits will continue where appropriate. To keep everyone safe, before each visit, you will be phoned and asked questions that will help our team decide whether they need to wear any Personal Protective Equipment (PPE).

If you feel uncomfortable about receiving a visit, please talk this through with your care team.

I acknowledge that receiving palliative care on a ‘normal’ day has challenges.  These challenges are likely to feel bigger now with a change in levels that are required to keep us safe during COVID-19.

Please keep talking to family and friends to stay connected, and if you need to speak with one of my team, then phone 06-878-7047.

There are also free phone helplines open during COVID-19:

  • Free call or text 1737 anytime to talk to a trained counsellor.
  • Lifeline – 0800 543 354 or free text 4357 (HELP)
  • Youthline – 0800 376 633 or free text 234
  • Samaritans – 0800 726 666
  • Government Helpline on 0800 779 997 (8am – 1am)
  • Healthline on 0800 358 5453 for free COVID19 health advice

Please take care of yourself and your family and whānau and stay safe!

Ngā mihi nui,

Janice Byford-Jones
Chief Executive Officer
Cranford Hospice